Terms of Use

About These Terms

These Terms of Use govern your access to and use of the website, communications, estimates, scheduling tools, and exterior-cleaning services offered by Pressure Washing Eugene Co.

References to “we,” “us,” “our,” or the “Company” mean Pressure Washing Eugene Co. References to “you,” “your,” or “customer” mean the person visiting our website, requesting an estimate, scheduling work, authorizing a project, or purchasing our services.

When a project-specific written agreement conflicts with these website Terms of Use, the project-specific agreement will control for that project to the extent of the conflict.

Acceptance of the Terms

By using our website, submitting information, requesting an estimate, scheduling service, approving a proposal, or allowing work to begin, you confirm that you have read, understood, and agreed to these Terms.

You must be at least 18 years old and have the legal authority to authorize work at the property. When acting for an owner, landlord, tenant, business, property manager, homeowners’ association, or other party, you represent that you have permission to approve the work.

Permitted Website Use

You may use this website for lawful purposes, including learning about our services, contacting us, requesting an estimate, and communicating about a current or potential project.

You agree not to:

• Use the website for fraudulent, unlawful, misleading, abusive, or harmful activity.
• Attempt to gain unauthorized access to our website, server, accounts, or connected systems.
• Upload, introduce, or transmit viruses, malware, harmful code, or disruptive material.
• Interfere with the website’s performance, availability, security, or normal operation.
• Scrape, copy, reproduce, or republish website content for commercial use without written permission.
• Submit false contact, property, project, billing, or authorization information.
• Impersonate another person or misrepresent your relationship to a property or organization.

Information on Our Website

We make reasonable efforts to keep our website accurate and useful. However, service descriptions, service areas, availability, pricing, promotions, timelines, images, and other content may change without notice.

Website content is general information only. It is not a guaranteed quote, property inspection, engineering opinion, restoration assessment, or promise that every stain, discoloration, coating, biological growth, or surface condition can be completely removed.

Before-and-after photographs and examples show individual projects. They do not guarantee identical results at every property.

Estimates, Quotes, and Pricing

Estimates may be prepared from information supplied by the customer, photographs, measurements, mapping tools, remote observations, or an in-person inspection. An estimate remains subject to confirmation of the actual site conditions and final scope of work.

Pricing may depend on square footage, surface type, access, contamination level, safety conditions, water availability, cleaning method, required treatment, equipment needs, and other project factors.

We may revise an estimate when the actual property conditions or requested work differ materially from the information originally provided. We will seek approval before completing material additional work that results in an additional charge.

Unless clearly stated otherwise, a quoted price does not include taxes, permits, restoration, repairs, specialty stain treatment, hazardous-material handling, water delivery, or services outside the agreed scope.

Scheduling and Service Availability

Requested appointment dates and arrival times are not guaranteed until we confirm them. Arrival windows are estimates and may be affected by traffic, equipment issues, previous jobs, property conditions, weather, staffing, or circumstances outside our reasonable control.

We may delay, suspend, reschedule, or cancel work when conditions are unsafe or unsuitable. Examples include heavy rain, freezing temperatures, high winds, lightning, wildfire smoke, poor air quality, water restrictions, unsafe access, equipment failure, or legal restrictions.

Customer Responsibilities

Before our arrival, the customer is responsible for:

• Providing complete and accurate project, access, billing, and property information.
• Obtaining permission from the property owner or another authorized decision-maker.
• Providing safe, lawful, and reasonable access to the service area.
• Unlocking gates and supplying any access instructions, parking details, or entry codes.
• Moving vehicles, furniture, decorations, grills, toys, planters, and other movable belongings.
• Closing and securely fastening windows, doors, vents, pet doors, and other openings.
• Keeping children, pets, visitors, employees, tenants, and other people away from the work area.
• Identifying known leaks, loose materials, damaged surfaces, sensitive landscaping, and fragile areas.
• Protecting valuable, delicate, electronic, or irreplaceable items that cannot be removed.
• Disclosing wells, septic systems, drainage concerns, electrical hazards, or restricted areas.

Additional charges or rescheduling fees may apply when our crew cannot safely or reasonably begin work because the property was not prepared as agreed.

Water and Utility Use

Unless otherwise agreed in writing, the customer authorizes us to use suitable exterior water and electrical connections available at the property. The customer is generally responsible for ordinary utility costs associated with the work.

You must tell us before service if the property has a private well, low water pressure, unreliable plumbing, water restrictions, unusual drainage, or an electrical condition that could affect the work.

Surface Conditions and Cleaning Results

Pressure washing, power washing, soft washing, and exterior cleaning can expose deterioration or discoloration that was previously hidden by dirt, algae, moss, mildew, oxidation, paint, or debris.

Results vary according to the surface material, age, porosity, condition, previous maintenance, coatings, stains, environmental exposure, and structural integrity.

We do not guarantee complete removal of every condition, including:

• Rust, oil, grease, paint, fertilizer, battery acid, or chemical stains.
• Oxidation, fading, chalking, weathering, or permanent discoloration.
• Efflorescence, mineral deposits, hard-water marks, or concrete variations.
• Deep organic staining, embedded growth, or contamination below the surface.
• Gum, adhesive, tire marks, graffiti shadows, or previously sealed stains.
• Conditions caused by moisture intrusion, pests, age, construction defects, or structural damage.

Specialty stain treatment, restoration, sealing, painting, or repairs may require separate pricing and may not be included in standard cleaning.

Pre-Existing Damage and Delicate Materials

The customer must disclose known damage or fragile conditions before work begins. Examples include loose siding, peeling paint, cracked concrete, damaged mortar, deteriorated wood, leaking windows, unsealed electrical fixtures, loose roofing materials, failing sealants, and damaged screens.

Certain materials may be unsuitable for high-pressure cleaning and may require low-pressure methods or may be declined entirely. These can include old paint, oxidized siding, aged wood, historic materials, damaged stucco, loose masonry, failing coatings, and delicate finishes.

We may refuse to clean an area that we reasonably believe cannot be serviced safely or without an unacceptable risk of damage.

Property Inspection and Documentation

We may inspect, photograph, or record the work area before, during, and after service for condition documentation, quality control, safety, training, billing, business records, and dispute resolution.

Project images may be used for marketing only when permitted by applicable law and any agreement with the customer. You may notify us in writing before service if you do not want identifiable project images used for promotional purposes.

Changes to the Scope of Work

Work not included in the original estimate is considered additional work. This may include extra surfaces, stain treatment, moving heavy objects, extensive preparation, additional chemical applications, restoration, or return visits caused by customer-requested changes.

Additional work may require a revised price and schedule. Whenever reasonably practical, we will obtain approval before performing chargeable work outside the original scope.

Cancellations and Rescheduling

Please contact us promptly when you need to cancel or reschedule. A cancellation, trip, or rescheduling fee may apply when notice is provided too close to the appointment, special materials have already been purchased, or our crew has already traveled to the property.

Any applicable deposit, cancellation, or rescheduling terms will be stated in the estimate, booking confirmation, invoice, work order, or service agreement.

We may cancel or reschedule due to unsafe conditions, denied access, inaccurate information, abusive conduct, nonpayment, legal restrictions, or circumstances outside our reasonable control.

Payment Terms

Payment terms will be stated in the applicable estimate, invoice, proposal, work order, or service agreement. Unless different terms are agreed to in writing, payment is due when service is completed.

Customers are responsible for reviewing estimates and invoices and promptly reporting billing questions. Past-due balances may be subject to lawful late charges, collection costs, lien rights, or other remedies disclosed in the applicable agreement or allowed by law.

Before initiating a payment dispute or chargeback, the customer agrees to make a reasonable effort to contact us and resolve the issue directly.

Service Concerns and Opportunity to Inspect

Please inspect the completed work promptly. Any concern relating to our service should be reported as soon as reasonably possible, preferably within 48 hours after completion.

We must be given a reasonable opportunity to inspect and, where appropriate, correct a verified service issue. New contamination, staining, damage, weather exposure, or third-party work occurring after we leave is not considered a service defect.

No Professional or Structural Advice

Our comments about stains, roofing, siding, concrete, drainage, moisture, landscaping, or property conditions are not engineering, architectural, environmental, roofing, plumbing, mold-remediation, pest-control, electrical, or structural advice.

You should consult an appropriately licensed professional when a property may contain hazardous materials, structural defects, active leaks, interior mold, lead-based paint, asbestos, electrical hazards, or other specialized concerns.

Third-Party Links and Services

Our website may link to maps, payment processors, review platforms, scheduling tools, social networks, suppliers, or other third-party services. These services operate independently and have their own terms, privacy practices, and security measures.

We do not control and are not responsible for the content, availability, security, accuracy, or practices of third-party websites or services.

Intellectual Property

Unless otherwise stated, the website’s original text, branding, logos, graphics, designs, photographs, videos, service descriptions, and other content are owned by or licensed to Pressure Washing Eugene Co. and are protected by applicable intellectual-property laws.

You may view and print website content for personal, noncommercial use. You may not reproduce, modify, sell, license, republish, distribute, scrape, or commercially exploit our content without prior written permission.

Website Disclaimer

To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis. We do not warrant that the website will always be uninterrupted, error-free, secure, current, or free from harmful components.

Nothing in these Terms excludes a warranty, right, or remedy that cannot legally be excluded under applicable consumer-protection law.

Limitation of Liability

To the fullest extent permitted by law, Pressure Washing Eugene Co. and its owners, employees, contractors, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from website use or our services.

We are not responsible for damage or loss caused by undisclosed defects, pre-existing deterioration, faulty construction, improper installation, water intrusion, customer interference, unauthorized third parties, hazardous conditions, or failure to follow preparation instructions.

This section does not limit liability, consumer rights, or remedies that cannot legally be limited or excluded.

Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, damages, or expenses arising from your unlawful use of the website, material misrepresentations, lack of authority to approve work, or failure to disclose known hazardous or unsafe conditions.

This provision does not require a consumer to waive a legal right or remedy that cannot lawfully be waived.

Privacy

Information submitted through our website, by telephone, by email, or through another communication method may be used to respond to inquiries, prepare estimates, schedule services, process payments, provide customer support, prevent fraud, and maintain business records.

Please review our separate Privacy Policy for additional information about the collection, use, storage, and sharing of personal information.

Electronic Communications

By contacting us electronically or providing contact information, you consent to receive communications related to your inquiry, estimate, appointment, invoice, or service by email, telephone, or text message.

Message and data rates may apply to text messages. Consent to promotional messages is not a condition of purchasing service. You may opt out of promotional text messages by replying STOP or contacting us.

Governing Law and Venue

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles.

Subject to applicable consumer rights and mandatory venue rules, any legal proceeding relating to these Terms, this website, or our services must be brought in a court of competent jurisdiction serving Lane County, Oregon.

General Legal Terms

Severability: If any provision is found invalid, unlawful, or unenforceable, it will be enforced to the greatest extent permitted, and the remaining provisions will continue in effect.

No waiver: A failure to enforce any provision does not waive the right to enforce it or another provision later.

Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations in connection with a sale, reorganization, or transfer of the business.

Entire agreement: These Terms, our Privacy Policy, and any applicable estimate, proposal, invoice, work order, or signed service agreement constitute the agreement concerning the applicable website use or service.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, services, business practices, or legal requirements. Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after revised Terms are posted constitutes acceptance of those changes, except where additional consent is required by law.

Contact Pressure Washing Eugene Co.

Contact us with questions about these Terms of Use, our website, or a service agreement.